Frequently asked questions

For players

How do I book a sports ground on Playground Booking?

Search your city or location, open the ground you want, pick an available time slot on your chosen date, and pay online. The booking is confirmed the moment the payment is verified, and your confirmation is emailed to you with an entry QR code.

Do I need an account to book a turf?

Yes. Booking requires an account so your bookings, confirmations and refunds can be tied to you. Registration takes a phone number or email and no payment details are stored.

Can I book more than one slot at a time?

Yes. You can select several slots — up to ten per booking, across one or more dates at the same ground — and pay for all of them in a single transaction.

How do I know a slot is really available?

Availability is live: each ground page shows the slots generated from that venue's opening hours, slot length, weekly schedule and holiday closures, minus anything already booked. Selecting a slot does not hold it — it is yours only once payment succeeds.

What payment methods can I use?

Payments are processed by Razorpay and accept UPI, credit and debit cards, netbanking and wallets. Payment is taken online at the time of booking; there is nothing to pay at the venue unless the ground states otherwise.

Is the price I see the final price?

Yes. The amount shown on the slot is the total you pay, including the platform fee and any applicable taxes the venue has configured. Nothing is added at checkout.

Why do some slots cost more than others?

Ground owners can set a higher peak rate for their busiest windows, typically evenings and weekends. Any slot inside a peak window is charged at that rate, which is shown on the slot before you pay.

Will I get a booking confirmation?

Yes. A confirmation email is sent as soon as payment is verified, containing the venue, date, time, amount paid and a QR code used for entry at the ground. Your bookings are also listed under My Bookings in your account.

Can I cancel a booking and get a refund?

Cancellation is available from My Bookings. Refund eligibility depends on the cancellation policy set by that specific ground and on how long before the slot you cancel — the exact amount is shown to you before you confirm the cancellation. See the Refund Policy and Cancellation Policy pages for full terms.

What happens if my payment fails?

No booking is created and the slot stays available to everyone. If money left your account on a failed payment it is an authorisation that is released automatically by your bank.

How long is a slot held while I pay?

Seven minutes. If payment is not completed in that window the pending booking is cancelled automatically and the slot returns to availability.

What sports can I book a ground for?

Grounds currently listed support football, cricket and badminton. The sports each venue accepts are listed on its own page, and many are multi-sport.

Which cities does Playground Booking cover?

Grounds are listed across Tamil Nadu, including Madurai, Coimbatore, Salem, Tirupur, Thanjavur, Kumbakonam, Tirunelveli, Erode, Nagercoil, Kanchipuram, Dharmapuri, Theni, Tenkasi and Mannargudi. Each city has its own listing page.

Is equipment provided at the ground?

That varies by venue. What each ground provides — floodlights, changing rooms, parking, equipment — is listed under its amenities on the ground page.

How far in advance can I book?

You can book any date the venue has opened for bookings, subject to its weekly schedule and declared holiday closures. Dates the ground is closed generate no slots at all.

For ground owners

How do I list my sports ground on Playground Booking?

Register as a ground owner, then add your venue with its photos, map location, opening and closing time, slot duration and pricing. Listings go live once approved.

What does it cost to list a ground?

There is no listing fee. The platform earns a commission that is added on top of your rate, so the price you set is the amount you receive per booking.

When do I get paid for a booking?

Earnings are transferred automatically to your bank account through Razorpay Route. Each booking's payout is held until shortly after the slot ends — which keeps a cancellation refundable — and then settles to your bank on the standard settlement cycle, normally two working days.

How do I set my own hours and slot length?

You set opening time, closing time and slot duration, and the platform generates the bookable slots from those three values. A ground open 06:00–22:00 with 60-minute slots produces sixteen slots a day.

Can I close specific dates?

Yes. Declare a holiday on any date and no slots are generated for it. A separate weekly schedule controls which days of the week the ground takes bookings at all.

Can I charge more for evenings and weekends?

Yes. Define peak windows and a peak rate, and any slot falling inside those windows is priced at the peak rate automatically.

Can I list more than one ground?

Yes. One owner account can manage any number of grounds, each with its own hours, pricing, schedule and photos.

Still stuck? Contact support.